Returns and Refunds

Policy template: Tajira must replace this with its approved returns and refunds policy before launch. No specific return window is promised here.

Before returning an item

Contact Tajira with your order number, the product, and the reason for the return. Wait for written instructions before sending anything back. Unauthorised returns may be difficult to trace.

Condition

Where a return is accepted, items are generally expected to be unused and in their original packaging with included accessories and documentation. This can vary by product and supplier. Tajira will confirm the applicable conditions for your order.

Faults and warranty

If an item is faulty, include a clear description and any photographs or diagnostic information requested by our team. Warranty assessment may involve the manufacturer or authorised service provider. Do not attempt repairs that could void warranty cover.

Refunds

Approved refunds are processed using an appropriate method after the returned item has been inspected. Timing depends on the payment method and the verification step. Payment is never considered refunded merely because a browser page says so.

Start a return request through the contact page.